Call Center Technology
Live Online Access
As our customer, you will have the ability to listen in on an audit-basis to live discussions between our representatives and prospective and existing customers during your respective call campaign.
Our Technology
-
With PCR’s Auto-Dialer technology and a high-speed internet connection, we create and launch automated customer campaigns immediately. The Auto-Dialer is the ideal solution for high-speed, mass delivery of messages. With the ease of the web-based interface, we can:
• Automatically deliver recorded phone messages to designated call lists
• Send out customer notifications and voice broadcasts
• Administer surveys or polls
• Provide self-service options as appropriate
• Provide for rollover to agents when necessaryThe results are maximum number of live parties reached in the minimum time, maximum number of successful outcomes, minimum amount of agent intervention, with documented case histories, and complete operational statistics. Your customers will appreciate more frequent and relevant interactions with your company, while embracing (or even lowering) your budgeted costs through increased automation.
The Auto-Dialer enables PCR to make as many or as few calls as you require. We monitor, and can provide to you as part of our service, the logs for when our agents are set for “Ready”, and actively engaged in your campaign. - Benefits
-
These are the kinds of results, many of them directly measurable with the built-in reporting tools, that PCR can achieve for you with the Auto-Dialer:
• Improved customer satisfaction and loyalty by providing more frequent and relevant status updates, proactive offers for new products and services, and important reminders.
• Improved PCR agent efficiency by enabling our agents to focus on higher-value interactions with customers
• Lower cost per customer interaction by automating routine calls and delivery of messages
• Improved collection rates by providing more timely notices of past due accounts
• Improved sales performance by qualifying leads more accurately and delivering them directly to agents
• Assurance of telesales agents’ activity with your ability to monitor, live, the agents’ calls associated with your respective call campaign.
• Cost controls and monitoring of agents’ billing time through the analytics of our technology allows you to see, agent by agent, the “Ready” and “Not Ready” status of each agent. If you have an hourly agreement with PCR, you are only charged for the time that the agents are set to "ready" and activly engaged in your respective campaign.
• Security of our workforce is assured through our detailed criminal background checks and random drug testing. This is for ALL employees, regardless of their station. Our site is secured through
key-card entry, which automatically logs the ingress/egress of each employee with time stamps.Likewise, the site is monitored 24/7 by a third-party security service to ensure the integrity of our facilities and your records/data.
One Product, Many Solutions
The power and flexibility of PCR’s technology makes it an attractive choice across a wide variety of industries and applications:
• Notifications: let customers know when a product has shipped to them
• Appointment reminders: save employee time and automatically remind customers of appointments
• Surveys: identify opportunities for customer service improvement
• Polls: collect valuable demographic information
• Collections: reach out to more past-due account holders
• Opt-in telemarketing message delivery: let your customers decide when it's the right time to discuss a targeted product offering
• Political canvassing: increase support for your political and activist campaigns
• Charitable requests: broaden your audience for donations
Fulfillment Support
PCR has access to plentiful clean and secure warehouse facilities adjacent to our Virginia Call Center, which has enabled our providing of fulfillment services. All fulfillment facilities also embrace the same Security measures as outlined above. We provide the one-stop fulfillment capacity:
• Order receipt via our captive Call Center
• Payment collection/processing from your respective customer, if needed
• Inventory Management of your inventory entrusted to us
• Order processing (picking/packing of items with segregated audit)
• Logistics engaging local and national carriers to ensure timely and cost-effective delivery to the end- customer.
• Your ability to login and monitor the progress of each order.
The Most Advanced Technology Available:
Our auto dialer can call up to ten numbers per agent at any given time. The system has built-in artificial intelligence for compliance with FCC regulations. Dynamic system has the ability to produce multiple report options for our customers.
